I have two WAP371 both purchased from a vendor in Germany (in January 2016) and they both had originally an Europe PID (WAP371-E-K9) with a valid serial. I update both routers to the new firmware 188.8.131.52. After that I wanted to manage my Cluster (Single Point Setup) but wasn't able to join the two APs. After a while of searching for the cause I recognized that one APs PID changed to (WAP371-A-K9 V01) with a strange serial number (53012) which is never a valid serial from cisco. Can anyone please advise how this can happen and how I can reassign the correct PID and Serial (I have stored them in Cisco My Device). Otherwise I'm not able to setup the cluster....
Thanks in advance
There is a current open bug with the latest version of firmware on the WAP371 that doesn't allow the devices to join a cluster, please process a downgrade to 184.108.40.206 on both units and remember that all the devices in the cluster needs to have the same active firmware version.
sorry for my late answer but I sent the faulty device to the dealer which came back with the same suggestion and told me I should contact the manufacturer. So I downgraded both devices to FW 220.127.116.11, which sadly didn't solve the problem. See attached picture from both devices (I scrambled the last two digits of the mac address). As stated in my prior description the PID and Serial Number changed in one device. I'm able to manipulate the PID via edited config file, but the Serial still remains. After changing the PID and rebooting to factory default settings, my changes disappear and the PID changes again to America and the strange Serial Number. So I have no clue how to fix this issue and how to get both devices into the cluster. I assume the cluster issue has something to do with the wrong PID (default factory settings) which came up with the update.
So any help from your side is highly appreciated.
I opened a ticket (as mine is still under warranty), so we'll see with what they come back. As in my previous post described I send the WAP back to my dealer which returned it back to me and the advise to contact Cisco.
I bought 3 WAP 371 in Europe. All are backside labeled with "E" and V03.
All 3 were E and V03 under management.
After Firmware-Update to 18.104.22.168 of 1 of 3 devices shows it as "A" and V01.
Tried to revert to 22.214.171.124, now it shows A and V01 but with firmware 126.96.36.199
So firmwarestatus changed, but not A to E - it's the E-Firmware!!
My question is: should I destroy them and buy ubi's? After all I read they are much more reliable as Cisco nowadays.
If Cisco isn't able to offer working firmware-updates, they are getting more questionable and useless.
Any other ideas before I talk to my advocate?
Cisco resolved this for me through a RMA replacement as well.
I would check whether you can get this replaced under the lifetime warranty as this issue is clearly faulty hardware.