We are having some intermittent connectivity on apple devices connected to Cisco WAP 371 (clients can be 2.4Ghz or 5Ghz devices). The affected devices are ipads, iphone, macbooks in any IOS version.
- Latest firmware version (188.8.131.52) - Bonjour Disabled - Bandwidth utilization Disabled - Radio > Set a static channel for both 2.4 and 5Hhz - Radio > 20Mhz for 2.4Hhz and 80Mhz for 5Ghz - Radio > Frame burst disabled - Radio > Protection is OFF - Radio > DTIM Period : 1 - MFP: Not required - Band steering Disabled
I have followed the advice in this post without success:
Couple of the additional information will be helpful to understand the physical environment where you are facing the mentioned issue, like
What is the approximate device between the AP and the end devices?
Whether any physical obstructions are there between the AP and the Wi-Fi clients?
In case multiple Access Points are deployed then what is the distance between those Access Points?
Whether the Access Point is wall mounted / ceiling mounted / kept on top of a table.
How many Wi-Fi clients are associated to a single WAP371 device?
Multiple factors (like channel interference, signal coverage issue, physical obstruction) can cause the intermittent Wi-Fi connectivity issue, whether any log is reflecting on the WAP371 device against the problematic device wireless client MAC addresses for the wireless de-association?
As you are using Apple devices only, so you may also refer the latest recommended Wi-Fi settings guide for Wi-Fi routers and Access Point published by Apple as well https://support.apple.com/en-gb/HT202068
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