cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Cisco Small Business Community

Have a question? Click on a topic board below to get started in the community.

292
Views
0
Helpful
3
Replies
premier640
Beginner

WAP371 Issues on apple devices

Hello,

We are having some intermittent connectivity on apple devices connected to Cisco WAP 371 (clients can be 2.4Ghz or 5Ghz devices). The affected devices are ipads, iphone, macbooks in any IOS version.

My settings:

- Latest firmware version (1.3.0.7)
- Bonjour Disabled
- Bandwidth utilization Disabled
- Radio > Set a static channel for both 2.4 and 5Hhz
- Radio > 20Mhz for 2.4Hhz and 80Mhz for 5Ghz
- Radio > Frame burst disabled
- Radio > Protection is OFF
- Radio > DTIM Period : 1
- MFP: Not required
- Band steering Disabled

I have followed the advice in this post without success:

https://community.cisco.com/t5/small-business-wireless/wap-device-best-practice/td-p/2583802

Any help I would appreciate. Thanks

3 REPLIES 3
Sujoy Paria
Cisco Employee

Hi,

Couple of the additional information will be helpful to understand the physical environment where you are facing the mentioned issue, like

  • What is the approximate device between the AP and the end devices?
  • Whether any physical obstructions are there between the AP and the Wi-Fi clients?
  • In case multiple Access Points are deployed then what is the distance between those Access Points?
  • Whether the Access Point is wall mounted / ceiling mounted / kept on top of a table.
  • How many Wi-Fi clients are associated to a single WAP371 device?

Multiple factors (like channel interference, signal coverage issue, physical obstruction) can cause the intermittent Wi-Fi connectivity issue, whether any log is reflecting on the WAP371 device against the problematic device wireless client MAC addresses for the wireless de-association?

Regarding the advance radio settings on the WAP371 device, you may refer the link https://www.cisco.com/c/en/us/support/docs/smb/wireless/cisco-small-business-300-series-wireless-access-points/smb5069-configuring-advanced-radio-settings-on-the-wap371.html

As you are using Apple devices only, so you may also refer the latest recommended Wi-Fi settings guide for Wi-Fi routers and Access Point published by Apple as well https://support.apple.com/en-gb/HT202068

 

Hi Sujoy

My firewall was denying connections from apple devices due to suspected DDoS attacks. I changed some settings (on my firewall) and the problem was solved.

 

Greetings

Hi,

Glad to know that the problem has been resolved. Thanks for the update!