06-22-2021 04:13 AM
Hi
We have purchased 12 WAP571's (three orders) and set up a cluster. 5 AP's don't show a wireless channel for the 2.4 GHz (Monitor --> Single Point Setup Status). If 5 GHz is offline I can connect to 2.4 GHz anyway. Is this a firmware bug? We're still on 1.1.0.3 as it is recommended as the latest release.
The last time I joined 2 WAP571's (firmware 1.0.1.12) to the existing cluster with the configuration wizard both of them overwrote the existing single point setup configuration although 2 access points have AP priority 2 and 1. How is that possible?
06-22-2021 05:32 AM
....>If 5 GHz is offline I can connect to 2.4 GHz anyway. Is this a firmware bug?
>.......... take care of band steer being enabled (or not) , check the setting.
Band Steer — Check to enable the band steer when both the radios are up. It effectively utilizes the 5-GHz band by steering dual-band supported clients from the 2.4-GHz band to the 5-GHz band.
M.
06-22-2021 05:40 AM
Band steer is already enabled.
06-22-2021 08:19 AM
- Depending on definition of 'not seen' what you 'observe' may then be normal, especially if 5Ghz connectivity is working. Anyway check the wireless radio settings for the particular AP's, make sure 2Ghz is enabled.
M.
06-22-2021 09:07 AM
This is what I mean. 2.4 GHz radio is definitely enabled. And it's always the same procedure - join an existing cluster.
06-22-2021 10:01 AM
- Check logs just after a problematic-ap has booted ,sometimes you may find messages which can be informative w.r.t. your issue
- You may have a go with the latest firmware too:
https://software.cisco.com/download/home/286286192/type/282463166/release/1.1.0.3
M.
06-22-2021 10:22 AM
As I wrote we're still on 1.1.0.3 as it is recommended as the latest release. I'm curious why 1.1.0.5 is not shown as the latest one. But this issue was not resolved.
https://software.cisco.com/download/home/286286192/type/282463166/release/1.1.0.5
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