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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.

Smart Call Home Blogs
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Recently a customer asked, "How is the remediation advice from Smart Call Home different from that provided by the Error Message Decoder on Cisco.com?" Using the Error Message Decoder, an administrator can manually post a syslog message and receive a desc... Read More
1168 Views
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As the Technical Marketing Engineer (TME) for Smart Call Home, I'm often asked how Smart Call Home compares to the traditional network management systems (NMS) that most Smart Call Home adopters already have (in fact, they need both and we'll get to that ... Read More
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I’m frequently asked, "Which show commands does Call Home execute and include with the alert forwarded to Smart Call Home?"It varies according to the alert group and the platform. The commands are documented in the configuration guide for each supported d... Read More
1731 Views
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This was a question recently asked by a customer: what SNMP versions are supported by Smart Call Home? The answer is simple - any! That's because Smart Call Home is not an SNMP-based capability. It uses a combination of GOLD diagnostics, Cisco IOS Embedde... Read More
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A specific set of Call Home messages will cause Smart Call Home to create a case with TAC. For a list of those messages, refer to the Smart Call Home monitoring details document here: http://www.cisco.com/en/US/services/ps2827/ps2978/ps7334/SCH_Monitoring... Read More
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Newest Release of Smart Call Home Now Offers Advanced Device Diagnostics, Faster Problem Resolution and Greater Network Coverage With the latest release of Smart Call Home (V3.2), smart just became smarter. Think of Smart Call Home (SCH) as a network heal... Read More
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