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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Suppressing administrative email messages

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A key value of Smart Call Home is its ability to reduce the flood of cryptic syslog, environmental, and diagnostic alerts that an administrator normally receives, to actionable email notifications containing analysis and recommendations for only the most critical events.

But fault notifications are not the entire story.  Smart Call Home also sends emails related to the service.  Examples include emails confirming inventory, configuration, and registration messages.

Recently, we've heard loud and clear from you that Smart Call Home sends too many of these non-fault email notifications.  We are evaluating every possible message to make sure that every email is relevant and actionable.  To that end, we recently suppressed several email notifications that fail that criteria. They include:

Company_marget_segment_name

Company_erp_party_id

Company_name

Company_state

We hope this will alleviate some of the extraneous emails you’ve been receiving. Thanks for your patience!

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