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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

UCS Call Home - Destination Email Address

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Beginner

Call Home on UCS uses the SMTP protocol to deliver messages to Cisco Smart Call Home servers for analysis.  This should not be confused with Smart Call Home notifications, which are sent from the Smart Call Home servers back to the customer's designated email contact.

When configuring Call Home on UCS, DO NOT add a real user’s email address to the CiscoTAC-1 profile.  This will cause the device to send many unfiltered  XML messages directly to that user.

The Cisco-TAC1 profile should contain the email address of either callhome@cisco.com or a dedicated email address that is monitored by a Transport Gateway.  In the example below, Call Home is configured to send directly to Cisco at callhome@cisco.com.

destination email.PNG

Refer to the quick start guide for UCS in the Smart Call Home support community for more information:

http://www.cisco.com/en/US/docs/switches/lan/smart_call_home/QuickStart_UCS.pdf

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