Showing results for 
Search instead for 
Did you mean: 

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

What SNMP versions are supported by Smart Call Home?


This was a question recently asked by a customer: what SNMP versions are supported by Smart Call Home? The answer is simple - any! That's because Smart Call Home is not an SNMP-based capability. It uses a combination of GOLD diagnostics, Cisco IOS Embedded Event Manager (EEM), and syslogs. SNMP is typically used by an external element management system (EMS) to obtain performance and fault data over a network. Call Home is embedded on the device and subscribes directly to the EEM events. Therefore, it does not require SNMP to gain access to this data.

Want to know more about how Cisco Smart Call Home works? Read our white paper Accelerating Network Health with Smart Call Home.

Content for Community-Ad
Cisco Community July 2020 Spotlight Award Winners