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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.


Any way to limit configuration/inventory emails?

After configuring several dozen of our devices we are receiving emails notifying us that SCH has received CONFIGURATION or INVENTORY messages.  Is there any way to limit those emails and only receive critical notifications from SCH?

Throwing packets since 2012
Pramod Srinivasa
Cisco Employee

Hi Patrick,

By default email notifications are restricted for message type:TELEMETRY, INVENTORY, CONFIGURATION

This can be viewed in 'edit device preferences' option in SCH portal, please check the settings and if you are still receiving the emails even after turning off the notifications please get in touch with Cisco TAC for further assistance.



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