Showing results for 
Search instead for 
Did you mean: 

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.


In transport gateway i cannot set the notify email adress

I use TG 3.5 linux and try to config call home mailbox but in alway say invalid notify email adress and cannot leave it blank too.

How should i do?

Pramod Srinivasa
Cisco Employee

This issue is being addressed in the TAC case# 628430921

Is this fixed? This bug makes the TCG useless.

The issue was found to be a coding issue and is resolved in

CSCul96202    TG - Notify email should not be domain specific

This bug was resolved on 9 Dec 2013 and should be in any Linux release of Transport Gateway code after that date.

The bug was found in the Linux version 3.5 release.

Was the issue fixed for the windows 3.5 version as well? Is the solution the same? Is there there a patch or we just omit the domian?

I don't beleive the bug is in the windows version but I would need to  check that statement with development. It could be in common GUI code. There is no indication either way in the bug but all of the TAC cases that are hitting the bug are using Linux.

The bug is the Notify e-mail address field on the transport gateway GUI requires an email address.