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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

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Beginner

Issue accepting Smart Call Home Application : Click Accept Error Your connection has timed out. Please reload.

I've received an email from Cisco asking me to accept the agreement within 3 months. Every time we try to click the link, sign in and click Accept, we get the following error message. 

 

I saw a few threads about this and it looks like Cisco did something on the back end of their account. 

 

CiscoCallHome.png

 

thank you.

 

2 REPLIES 2
Cisco Employee

Re: Issue accepting Smart Call Home Application : Click Accept Error Your connection has timed out. Please reload.

Hello Sbauer,

 

Thanks for reaching out.  Currently there is an issue where new users logging into the Smart Call Home (SCH) portal get the "Click Accept Error' when trying to accept the legal agreement to proceed to the site.  The workaround is to use an Internet Explorer InPrivate session to log into https://tools.cisco.com/sch/ with your credentials and accepting the agreement there.  After you've completed that, you will be able to return to your regular browser of choice.  In some instances, you may need to clear the cache.

 

Please let me know how this goes for you.

 

Thanks!

Josh 

Cisco Employee

Re: Issue accepting Smart Call Home Application : Click Accept Error Your connection has timed out. Please reload.

Try using Internet Explorer to accept the legal agreement , later you can use different browser.

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