cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

4302
Views
0
Helpful
1
Replies
maurogatti
Beginner

minimal requirement to use SCH

Hi all,

we have some CISO devices bought from VCE.

We registered our CISCO account within some CISCO contract numbers provided by VCE.

Looking at these contracts appears that we have S/W Download=0 Access Level=2 Case management=0

Is that sufficient to manage SCH platform?

I suspect we need more access privileges because when I go to

https://tools.cisco.com/sch/ and try to access to registration Management I got an errore which says: "

Access Denied

Your current role does not have sufficient privileges to access this page"

Thank You

Regards

Mauro

1 ACCEPTED SOLUTION

Accepted Solutions
Lawrence Searcy
Cisco Employee

If your devices registered successfully, then the devices are under contract and functioning correctly in the Smart Call Home web site.

For individuals to view the devices on the Smart Call Home web portal, Their CCO ID must be associated with the contract the devices are registered under to see the devices in the Smart Call Home web portal.

But the Smart Call Home portal checks several things for user access:

     1. Does the CCO id exist

     2. Is the user associated with a valid Smartnet contract

     3. Does the CCO ID have "admin role" privileges for this contract in the Smart Call Home web portal

If all of these conditions are met, then there are also issues that were brought to light recently for case sensitive Cisco.com user ID (CCO IDs) such as

CSCtt03106Using alphanumeric and mixed case letters as CCOID's in SCH

which automatically failed the user with the message you described.

For fastest resolution, open a Tac case using Technology: Smart Services, subtechnology:Device Diagnostics. The TAC engineer will be able to validate that your CCO ID meets the required conditions for access and if you are affected by the bug mentioned above.

View solution in original post

1 REPLY 1
Lawrence Searcy
Cisco Employee

If your devices registered successfully, then the devices are under contract and functioning correctly in the Smart Call Home web site.

For individuals to view the devices on the Smart Call Home web portal, Their CCO ID must be associated with the contract the devices are registered under to see the devices in the Smart Call Home web portal.

But the Smart Call Home portal checks several things for user access:

     1. Does the CCO id exist

     2. Is the user associated with a valid Smartnet contract

     3. Does the CCO ID have "admin role" privileges for this contract in the Smart Call Home web portal

If all of these conditions are met, then there are also issues that were brought to light recently for case sensitive Cisco.com user ID (CCO IDs) such as

CSCtt03106Using alphanumeric and mixed case letters as CCOID's in SCH

which automatically failed the user with the message you described.

For fastest resolution, open a Tac case using Technology: Smart Services, subtechnology:Device Diagnostics. The TAC engineer will be able to validate that your CCO ID meets the required conditions for access and if you are affected by the bug mentioned above.