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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

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Beginner

Old company still listed under registered devices in Call Home Portal

How do I remove the old company? I no longer work there and should not have access to any of their equipment anymore.

Throwing packets since 2012
Everyone's tags (1)
5 REPLIES 5
Cisco Employee

Hello Patrick,

Hello Patrick,

Have you removed the TS maintenance contracts belonging to your old company from your CCO profile as I think this may 'remove' the old company?

Regards, Tim 

Beginner

Yes, I have removed the old

Yes, I have removed the old contracts.  I only have the new company contracts on my current account.

Throwing packets since 2012
Cisco Employee

Hi Patrick,

Hi Patrick,

Could you please provide your cco id so we can look into this.

Regards,

Pramod

Beginner

Should I open a TAC case

Should I open a TAC case about this? I would prefer not to put my CCO ID on the public internet...

Throwing packets since 2012
Highlighted
Cisco Employee

Yes please raise a TAC case

Yes please raise a TAC case

Thanks,

Pramod

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