Partner Access Request for SCH Portal

[Mark Ryan]

I have been instructed to use email: ask-smart-services@cisco.com but i am getting back the following:

WARNING: Your email to ask-smart-services@cisco.com has NOT BEEN DELIVERED. This email address is no longer operational.

Who is the correct team to contact regarding partner access to the SCH Portal?

[Justin Sprake · Accepted solution]

Hello,

That is correct, that address is no longer utilized for Smart Services onboarding requests. As specified by the automated response:

(A) If your inquiry is regarding Cisco SmartNet Total Care (SNTC), please resend your email to sntc-support@cisco.com

(B) For all other matters, please resend your email to tac@cisco.com

In this particular scenario, I would suggest opening a TAC case with the pertinent details regarding the CCO ID(s) to be on boarded, the end-customer company, a valid partner support contract (or an active contract covering an end-customer device).

Additionally, please ensure that all Partner User ID profiles are updated to reflect their status as a partner with the correct association to the partner company. If you access the tools.cisco.com/sch website, you will be instructed to accept the usage agreement. All user's will need to accept this agreement before they can be on boarded.