cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

157
Views
0
Helpful
1
Replies
Highlighted
Beginner

Partner Access Request for SCH Portal

I have been instructed to use email: ask-smart-services@cisco.com but i am getting back the following:

 

WARNING: Your email to ask-smart-services@cisco.com has NOT BEEN DELIVERED. This email address is no longer operational.

 

Who is the correct team to contact regarding partner access to the SCH Portal?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Partner Access Request for SCH Portal

Hello,

That is correct, that address is no longer utilized for Smart Services onboarding requests. As specified by the automated response:

(A) If your inquiry is regarding Cisco SmartNet Total Care (SNTC), please resend your email to sntc-support@cisco.com

(B) For all other matters, please resend your email to tac@cisco.com

In this particular scenario, I would suggest opening a TAC case with the pertinent details regarding the CCO ID(s) to be on boarded, the end-customer company, a valid partner support contract (or an active contract covering an end-customer device).

Additionally, please ensure that all Partner User ID profiles are updated to reflect their status as a partner with the correct association to the partner company. If you access the tools.cisco.com/sch website, you will be instructed to accept the usage agreement. All user's will need to accept this agreement before they can be on boarded.
1 REPLY 1
Cisco Employee

Re: Partner Access Request for SCH Portal

Hello,

That is correct, that address is no longer utilized for Smart Services onboarding requests. As specified by the automated response:

(A) If your inquiry is regarding Cisco SmartNet Total Care (SNTC), please resend your email to sntc-support@cisco.com

(B) For all other matters, please resend your email to tac@cisco.com

In this particular scenario, I would suggest opening a TAC case with the pertinent details regarding the CCO ID(s) to be on boarded, the end-customer company, a valid partner support contract (or an active contract covering an end-customer device).

Additionally, please ensure that all Partner User ID profiles are updated to reflect their status as a partner with the correct association to the partner company. If you access the tools.cisco.com/sch website, you will be instructed to accept the usage agreement. All user's will need to accept this agreement before they can be on boarded.
CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards