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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.


SCH alert functions

I know that device with SCH monitors its operational and environmant health e.g. configuratoin changes, fan &  Power supply status. And that SCH device does not send out a heart beat to cisco backend.

Since I haven’t been able to test SCH/DD funcitons in depth in my lab so I need clarification on following:

1.       Can SCH generate alert for Memory/module/port  failure of a router/switch.

2.       Can SCH device sent any kind of alert before it completely dies?

3.       Can SCH  or IBMA detect a rouge device in the network?

Appreciate a quick clarification on these.

Bryan Williams

Smart Call Home does support diagnostic, environmental and log messages related to memory, modules, and ports.  You can find the supported messages per platform published in the monitoring details document here:

Call Home is embedded in the device with access to real time diagnostics, logs, and environmental data.  The goal would be to detect, communicate, and resolve a problem before it results in a device failure. 

Smart Call Home does not detect rogue devices in a network.

Thanks Brian for clarificaion. Your tech advice is appreciated :-)

Aakriti Pandit


Which command need to be configured for sending alerts to Cisco TAC directly.I hve configured Call Home but how will i know mails are going to Cisco or just to the mail Id I have configured.

The CiscoTAC-1 profile should be active and configured to send email to

See the quick start guide for your platform here in the community for complete instructions:

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