Smart Call Home requires an active, valid support contract in order to facilitate the SR creation process during a qualifying call-home event.
Call-home is a device-level feature, therefore, it is dependent on the OS version to determine what the requirements are for activation. Smart Call Home is a capability that leverages the call-home functionality in conjunction with Cisco IC and extends that feature to include automatic SR creation during a device fault/failure.
The supported contract list adapts over time to reflect the various service levels that Cisco provides customers, however, for a point of reference you can consult the documentation below:
