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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

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Beginner

Smart Call Home.

Hi team 

I have the following equipment and I would like to know if the Smart Call Home requires a license? 

ASA5520-BUN-K9
JMX1422L0HV
JMX1422L0HY


ASA-SSM-AIP-20-K9=
JAF1535CJTD
JAF1534BENA

Thanks and best regards! 

You can contact me on Jabber in order to discuss the solution. 

seocampo@cisco.com

1 REPLY 1
Cisco Employee

Hi,

Hi,

There is no requirement for license to enable call-home and register a device for SCH.

However below is the pre-requisite for SCH:

-OS version 8.2(2) is the minimum version required to support Call Home.
-A CCO ID associated with an appropriate Cisco SMARTnet Service contract for your company.
-Cisco SMARTnet Service for the device to be registered.

Regards,

Pramod

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