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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

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Beginner

Smart license in NCS 5500

Hi all,

I have a issue with add smart license in NCS 5500. I created token and config in my device. The license and product instance have been displayed on smart account. But no license "in use" as image:

How to assign license to the device??

2019-04-19_14-31-26.jpg2019-04-19_14-32-38.jpg

1 REPLY 1
Cisco Employee

Re: Smart license in NCS 5500

Hello,

Were you able to enter the below command:

RP/0/RP0/CPU0:router#license smart register idtoken token_ID
RP/0/RP0/CPU0:router#commit

Using the token from the CSSM portal, this should sync with the Cisco backend and redeem any applicable licenses. To verify the current status, please find the below commands:

RP/0/RSP0/CPU0:router#show license all

or

RP/0/RSP0/CPU0:router#show call-home smart-licensing statistics
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