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Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

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Beginner

Smart Software Manager satellite v4.1 default CLI login

Hi all,

 

I have customer with fresh SSM Satellite installation from OVA template (SSMS_Rel_4.1.0_Prod.ova)

 

But I can't find correct login credentials to CLI - console, when VM is powered-on after installation.

 

In DOC

https://www.cisco.com/web/software/286285517/13889

/Smart_Software_Manager_satellite_4.1.0_Installation_Guide.pdf

 

on page 12, there is a step 9. , but credentials are missing.

 

Can you help me?

thanks

 

Peter

 

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Smart Software Manager satellite v4.1 default CLI login

Thank you for all your replies.

 

This is response from TAC:

 

From the problem description, It is my observation that the default CLI password for SSMS v4.1 is not working. (which is supposed to be admin/Admin!23)

 

At this point I am assuming that you have deployed the Satellite (v4.1) via OVA file. It has been observed in many scenarios that the default CLI username/password doesn't work if the deployment is done via the OVA file. There has also been a bug file for this. Please refer:https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh79237/?reffering_site=dumpcr

 

The workaround is to deploy the satellite with the ISO file and not the OVA file, as when you deploy the satellite via ISO file, you have the option to set the CLI 'admin' user password.

 

 

 

Peter

3 REPLIES 3

Re: Smart Software Manager satellite v4.1 default CLI login

Hi Peter,

Unfortunately this board is specifically related to SNTC and the CSPC collector. 

I took a look at the current Installation Guide, the default may be Admin/Admin!23.  If this doesn't work, I believe you have access to open a case with TAC for help with this.

Cheers,

Cheri

Cisco Employee

Re: Smart Software Manager satellite v4.1 default CLI login

Hi Peter, 

 

According to the following documentation, the defaults should be:

 

admin / Admin!23

 

https://www.cisco.com/web/software/286285517/124791/Smart_Software_Manager_satellite_Install_Guide.pdf

Beginner

Re: Smart Software Manager satellite v4.1 default CLI login

Thank you for all your replies.

 

This is response from TAC:

 

From the problem description, It is my observation that the default CLI password for SSMS v4.1 is not working. (which is supposed to be admin/Admin!23)

 

At this point I am assuming that you have deployed the Satellite (v4.1) via OVA file. It has been observed in many scenarios that the default CLI username/password doesn't work if the deployment is done via the OVA file. There has also been a bug file for this. Please refer:https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh79237/?reffering_site=dumpcr

 

The workaround is to deploy the satellite with the ISO file and not the OVA file, as when you deploy the satellite via ISO file, you have the option to set the CLI 'admin' user password.

 

 

 

Peter

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