So after talking to over 10 different Cisco employees, getting a 60/40 split in answers and being transfered to every Cisco department I'm officialy at witts end.
Very simple. Cisco 891. Need the latest IOS version. So i fire up the Cisco Service Finder located HERE.
This is a Cisco owned utility to assist in choosing the correct SmartNet contract. So i bring up the product, look down the "OS Updates" column. Great SMBS is the cheapest option that will allow "OS Updates".
So we purchase the contract. Receive the contract. Associate it with our Cisco.com profile. The contract is visible, yet download's don't work. We still receive the new "Additional Enitlement Required" error.
I've spoken to 4 Cisco employees that say SMBS should allow downloads. The service finder says so. Then the reat of the employees I've spoken to tell me SNT level is required. To those employees I have asked why the Service Finder utility states otherwise.. Noone has had an answer.
Noone has any authority. Noone can tell me why 40% of their employees and their own Contract Advisor tool are supposidly "wrong". I'm absolutely fed up with Cisco as of late.
Can anyone shed some light?
