cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

2105
Views
5
Helpful
3
Replies
Anil Dey Pillala
Beginner

UCS device - secondary/subordinate FI not getting registered

1) UCS Primary FI  has been successfully registered for SCH. but the secondary/sub-ordinate FI is not getting registered on SCH portal.

2) SMTP relay of primary; secondary and virtual ip addresses of UCS are allowed.

Please advise on what exactly might be the issue  on why the sub-ordinate FI is not registering  on SCH portal

1 ACCEPTED SOLUTION

Accepted Solutions
Lawrence Searcy
Cisco Employee

The UCSM registers the entire cluster using a generated serial number. It does not belong to the either of the FIs. From the customer's perspective, there is no primary or secondary FI in this situation for the registration. Both FIs are registered as part of the cluster.  If you change a FI, it will be reflected as changed in the inventory messages.

But the USCM does use the primary FI to send in the call home messages.

Please check the registration again. In the inventory, it should indicate both FIs.

View solution in original post

3 REPLIES 3
Lawrence Searcy
Cisco Employee

The UCSM registers the entire cluster using a generated serial number. It does not belong to the either of the FIs. From the customer's perspective, there is no primary or secondary FI in this situation for the registration. Both FIs are registered as part of the cluster.  If you change a FI, it will be reflected as changed in the inventory messages.

But the USCM does use the primary FI to send in the call home messages.

Please check the registration again. In the inventory, it should indicate both FIs.

Hi Lawerance,

Thanks for the input.

i am only having  issue with this particualr UCS only.

All my previous UCS device registeration both the FI serail numbers were shown under registered devices tab after registration

Working on it. Please let me know if there is anythinf in particualr that needs to be looked into.

Anil

You might need to get into the nitty-griity with this UCS. The primary FI sends in the Smart Call Home packets and you can debug call home on the primary FI by connecting to it and starting the debugs and sending in a message. You want to look if an inventory message includes the secondary FI.

See the quickstart guide for the UCS on how to connect to the Primary FI and send a callhome inventory message. You need to look up how to debug the UCS in the config guide though.