01-06-2014 07:07 PM
Hello,
I know that SCH has sophisticated algorithms to evaluate the notifications from devices but, is there an easy answer for a customer who asks which events trigger Service Requests?
regards,
Gabriel Tlalpachicatl
Solved! Go to Solution.
01-13-2014 08:21 AM
Hello Gabriel,
Under the SCH technical resources there is a document 'Smart Call Home Monitoring Details'. This provides specific details for each diagnostic, environmental, and syslog alarm by device. It should also show if a SR would be opened.
Tim
01-13-2014 08:21 AM
Hello Gabriel,
Under the SCH technical resources there is a document 'Smart Call Home Monitoring Details'. This provides specific details for each diagnostic, environmental, and syslog alarm by device. It should also show if a SR would be opened.
Tim
01-20-2014 08:14 AM
Thank you Tim.
For future references, the link to this document is below:
http://www.cisco.com/assets/services/smart-call-home/monitoring-details-for-smartnet-service/
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