When you set up the configuration profile on your device, you specify who receives alerts, how these messages should be transported, and for what types of events to send alerts. You can specify multiple people to be notified, and you can also choose whether or not to notify the Cisco TAC. If the Cisco TAC is included in the notification list and a serious problem arises, Smart Call Home automatically detects it and generates a Cisco TAC service request, which is routed to the right TAC team for a particular problem.
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