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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

SCH DNS is not configured tip


if ping is not working


Please add the following command:
# config t
ip host
port 443 should be opened on the device, request the customer network/security admin to open port 443
Also please collect the call home debug logs if there is still an issue after adding the above command.
Kelsey Loftin

Thank you, Egor!

This is a great tip, and we appreciate you sharing your knowledge with the support community. We are taking action to add this information to the SCH Deployment Guide and User Guide, as well.

Thanks again,