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Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Events
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Latest Contents
On Prem Satellite Server
Created by NETAD on 03-26-2020 03:47 PM
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Hello, we have a Satellite server set up on prem that we want all Cisco devices to register to because we want to kill internet access to network devices. can someone assist with the following?  A procedure on how to transfer the licenses down t... view more
Smart Licensing
Created by Volker Fries on 03-02-2020 01:25 AM
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Hi together,Smart Software Manager on Prem; When I changed the hostname of a device, the license auth was renewed, but the hostname on SSM on Prem is still the old name. How can I update hostname in SSM on prem ?
c5921 failed to renew - Cache ager called
Created by mocnikr on 11-25-2019 07:30 AM
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Hi Some of my c5921 have issues renewing authorizations. As you can see below the CSSM is reachable and I have the "ip http source" command configured. Note I had this device registered before.  c5921_310_005006#telnet tools.cisco.com 443 /... view more
Call-Home SSL errors
Created by ChrisGflys3D on 11-12-2019 11:23 AM
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Hi Everybody! I'm new to the field and new to my current place of work and that place of work is new to everything related to smart licensing, smart call-home, etc. Nobody here has touched IOS-XR until a month ago also. I am almost CCNA RS level know... view more
Smart License - Virtual Account Transfer Error - "Invalid Ne...
Created by twylyghtcisco on 10-23-2019 01:58 PM
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Sometimes, when trying to transfer licenses between virtual accounts, you will get the following error:  This may mean that the line item of licenses you are trying to transfer has an aggregate of purchases pooled into that count.  To ... view more
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