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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Events
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Latest Contents
C3650 Conversion to Smart Licensing with SLR
Created by Benjamin-A on 09-02-2020 08:32 AM
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Hi Community,I need help with license conversion with C3650/3850 Switches. Their Software is now >16.9.1 and the switches are deployed in a KRITIS environment with no connection to the internet or to a Satelit Server.How will it be possible to convert ... view more
Smart Licensing : %SMART_LIC-5-AUTHORIZATION_EXPIRED: Author...
Created by cnezakaren on 08-26-2020 07:29 AM
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Hi everyone, We are facing a small issue on our catalyst 9300 with Smart Licensing.They 've been registered into our CSSM onprem server and were Authorized since. Now were are getting regularly the following messages : Aug 26 2020 13:25:53.... view more
SSM on-prem default browser certificate regeneration problem
Created by apartyka on 08-18-2020 05:56 AM
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Hi ALL, I cannot register a product with SSM on-prem using TLS.SSM hostname (=ssm.example.com) is different then the default browser certificate's SN (=localhost) so I treat it as a main reason.How to regenerate the default certificate to match the c... view more
CSSM alert.log empty but alerts on system
Created by alois.heilmaier on 08-13-2020 03:09 AM
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Hi,I have alerts/errors on synchronisation between cssm on prem and software.cisco.com.Manual sync with my personal CCO account works well. grep "ALERT" on /var/log/messages I get the following:Aug 8 18:27:01 <hostname> 7522727cc458: [SyncWork... view more
CSSM Default SSH account, Default HTTP or HTTPS Account upon...
Created by cschroeder1701 on 08-11-2020 12:58 PM
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Installing the SSM (SSM_On-Prem_8-202006.iso) on VMWare.   (Incidentally I had this exact same problem on VirtualBox). Installed the SSM ISO successfully.   The installer asks me for ip/mask/gate, what kind of security banner I wa... view more
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