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Announcements

Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact Cisco Worldwide Support, available globally during local business hours.
Smart Call Home Events
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Latest Contents
Satellite Server Connection Issues
Created by WilliamHamilton02800 on 05-06-2021 06:43 AM
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I have setup a SSM On-Prem satellite server to manage the Smart Licenses on our internal Network. I have been able to get it to publish smart licenses to my firewalls that had no license on them. I am currently attempting to connect my ISR 1100(17.3) Seri... view more
Where is a SCH overview listing what benefits SCH provides a...
Created by emazurek on 03-25-2021 06:54 AM
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Hello,   I'm looking for a basic overview document listing benefits and reasons for utilizing SCH. I couldn't find such a document. I'm interested in SCH for MDS switches.   Thanks,   Ed Mazurek
Call Home device registration problem: Fail to send out Call...
Created by schulcz on 02-25-2021 05:05 AM
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Hi Guys!I recently installed and activated a CSSM Satellite server, it is assigned to SA, works fine, I see the licenses on server.I would like to registrer my first 9200L switch, and ran into problem. I made configurations by Cisco Smart Licensing guide,... view more
SLR reservation button has disappeared.
Created by Snika on 01-31-2021 02:42 AM
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 Obviously there was a reservation button here.Where did that button go?
How do i get access to call home portal?
Created by George D on 01-15-2021 04:57 PM
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i'm a smart account admin, but i dont seem to have access to the smart call home portal, it says unregistered customer. i have a tac ticket open, but not sure they follow. anything special to register my user account ? 
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