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Welcome to the Smart Call Home Community!

Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Smart Call Home - a day in the life of a Smart Call Home alert


(view in My Videos)


Describes the lifecycle of a Smart Call Home alert, from creation to closing the service request. Includes resources and links.


You can watch this related video for more information on how to set up your device for Smart Call Home.


Need help with Smart Call Home? Contact the Smart Services Bureau. Available globally, they can help you register your devices and answer any questions you have about Smart Call Home.

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