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Digital Education Library for Customers

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Global Partner Readiness prepares Cisco partners for future changes by orchestrating consumption and adoption while leading partners on a journey toward a recurring revenue business model.

 

 

Nuggets of Wisdom

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Smart Accounts/Smart Licensing

Enterprise Agreements

SA/SL - Cisco Classic PAK-Based Licenses Overview

This video provides an overview on Classic PAK-based licenses, the differences they have from Smart Licensing, when to assign you Classic licenses to the Smart Account and an introduction of the License Registration Portal (LRP).

EA - Workspace Access Management

Learn how to manage your EA Workspace access.

SA/SL - Cisco Software Licensing Transformation

This video offers answers about the Cisco software licensing transformation.

EA - Workspace Introduction at Glance

In this video you can find an EA Workspace tab overview and you can also learn about the EA features.

SA/SL - Helping Customers Create Smart Accounts & Assigning Roles

This video provides answers that help customers to create smart accounts and assign user roles.

EA - Workspace Report tab Overview

How to access and download the reports from the EAWS and understand the difference between the reports.

SA/SL - Limited Use Smart Accounts & Who Qualifies to Create Them

This video explains what limited use smart accounts are and who qualifies to create them.

EA - Workspace Warning Messages

Learn about the types of warning messages that an user can receive on the EA Workspace.

SA/SL - Secure Connectivity Options if you are not Connected to Cisco.com

This video provides five secure connectivity options for customers that are not connected to cisco.com.

EA - Workspace with Smart Accounts

This video explains how the EA Workspace works with Smart Accounts.

SA/SL - Smart Account Onboarding & Requesting Smart Accounts

This video offers answers that help end customers with the Smart Accounts onboarding and to request Smart Accounts.

EA - Generate Licenses & Request Provisioning in EAWS

Learn how to generate licenses and request provisioning in the EAWS.

SA/SL - Virtual Account Best Practices & Nested Virtual Accounts

This video provides the end customer with virtual account best practices and also explains the use of nested virtual accounts.

 

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Just in Time

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Smart Accounts/Smart Licensing

Enterprise Agreements

SA/SL - Smart Accounts & Smart Licensing Overview

On this Module you will learn what Smart Accounts & Smart Licenses are and the benefits you obtain from them.

EA & SaaS Overview

On this Module you will learn what are Enterprise Agreements & Saas and the benefits you obtain from them.

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Recorded Demos

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Smart Accounts/Smart Licensing

Cisco Software Capability Overview - Part 1 of 2: Smart Accounts & Smart Licensing

On this Module you will learn what Smart Accounts & Smart Licenses are and the benefits you obtain from them.

Cisco Smart Account Request and Setup

This session will focus on how to request and set up Smart Account in Cisco Software Central (CSC) and how to request access to an existing Smart Account.

 

Enterprise Agreements & SaaS

Cisco Software Capability Overview - Part 2 of 2: EA & SaaS

On this Module you will learn what are Enterprise Agreements & Saas and the benefits you obtain from them.

 

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Key Links

   
Cisco Software Central Tour VoD
Register for Cisco Software Training Sessions Link
Software Capability Overview  Training | VoD
Software Recurring Revenue Capability Roadmap Link
Software Support Resources for Customers  QRG

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Smart Accounts/Smart Licensing (SA/SL)

Training Modules

 
Smart Software Licensing - Specific License Reservation (SLR)  Training
Network Plug and Play Connect Capability Overview  Training
Managing a Customer's Network with Plug and Play Connect  Training
Limited Use Smart Account for Small Medium Business Customers Training
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Videos on Demand (VoD's)

 
SA Overview VoD
How to Create a New Virtual Account VoD
How to Add Users to a Smart Account VoD
Smart Software Manager (SSM) Orientation VoD
Smart Software Manager (SSM) Product Registration VoD
Smart Software Manager (SSM) On-Prem - Product Registration VoD
Smart Software Manager (SSM) On-Prem - Express Setup VoD
How to Assign a PAK to a Smart Account in LRP (License Registration Portal) VoD
How to Order in Cisco Commerce and Assign Smart Accounts VoD
LRP (License Registration Portal) Conversion  VoD

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Quick Reference Guides (QRG's)

 
Add New User to a Smart Account QRG
Add New Virtual Account to a Smart Account QRG
Assign a PAK to a Smart Account in LRP (License Registration Portal) QRG
Assign a Partner to Manage a Customer’s Smart Account QRG
Assisting Customers with Smart Account Setup QRG
Virtual Account Custom Tagging QRG
User Groups Quick Guide QRG
Create Smart Account when using a Public Domain ID Email Address QRG
Getting Started with Smart Accounts for End Customers QRG
Request Access to an Existing Smart Account QRG
Request Smart Account for Customers QRG
Smart Account and Holding Account Roles QRG
Smart Account Setup for Customers QRG
Smart Accounts in Cisco Account Profile Manager QRG
Virtual Chat Assistant Quick Reference Guide QRG
Limited Use Smart Account for SMB Customers - QRG QRG
Software Licensing Support - Questions and Support Options QRG

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Additional Resources

 
Best Practices for Standard Customer Smart Account Structure  QRG
Smart Account Decision Tree: Smart Account Leading Practices and Recommendations for Partners and Customers Link
Smart Accounts and Smart Licensing FAQ FAQ
Cisco ONE License Portability for Smart and Classic Licenses QRG
Configuration Guides for Shipping Smart Licensed Products Link
Smart Account Leading Practices for End Customers Link
Smart License Enabled Product Families Link
 Smart Software Licensing External Roadmap  Link
Smart Account Roles Overview QRG
Smart Licensing Agreement Link
Smart Licensing Product Configuration Guides Link

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Comments
RichardTyrrell
Beginner

We could do with a troubleshooting guide. I am facing Product Instance Failed to Renew - The Product instance xxx in the virtual account yyyy failed to connect during its renewal period etc. but struggling to get an answer/support