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Training registration links reflect your local time per Webex Settings.

Join us for our live, interactive Licensing 101 Training session where you will learn about the Smart Account and Smart Licensing basics.

Agenda
Benefits of Smart Accounts Smart Account creation and access to existing accounts Virtual Account creation and management User management Create or revoke tokens	Review Smart License usage View and transfer licenses Usage reports process and propose Demo

Date	Region	Time	Links

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Previous Training Resources:

Title	Description	Link
Cisco Licensing 101 Training - February Connect 2024	Learn about the benefits of Smart Accounts, how to create your Smart Account or access an existing one, how to create and manage Virtual Accounts, how to manage users, how to create or revoke tokens, how to review Smart License usage, how to view and transfer licenses, and how and why to run usage reports.	Find the recording and presentation!

Additional Resources:

• Licensing 101 Training VOD
• Licensing 101 Training FAQ

Learn about the new Cisco Asset Transfer Manager tool, which offers an efficient, compliant, self-serve method for asset transfers between Smart Accounts. During the course we discussed concepts, demonstrated a transfer of assets between Smart Accounts using the tool and qualified panel participants answered questions. This course is designed for the Smart Account Administrator role, which is required to perform asset transfers using the Asset Transfer Tool.

Agenda

Introduction Demo Resources Q&A

Previous Training Resources:

Title		Link
Smart Account to Smart Account Asset Transfer	During the course we discussed concepts, demonstrated a transfer of assets between Smart Accounts using the tool and qualified panel participants answered questions..	Find the recording and presentation!

Additional Resources:

• Asset Transfer Manager Demo VoD
• Asset Transfer Manager User Guide
• Find the tool at Cisco Software Central

New digital assistance options are changing the way you use Support Case Manager (SCM) to resolve licensing cases. After October 8, 2023, when you access SCM, new help categories are based intuitively on your task or objective rather than a particular product or Cisco application. We provide several new digital self-serve options for most transactions, so you can autonomously and quickly solve most licensing issues.

Agenda
Introduction Demo: New, intuitive, task-based menu items – based on top requests Accurate, up-to-date, step-by-step documents for 70 common transactions with 2 minute how-to videos Guide Me through the transaction within the applications	Demo: Ability to chat live with an agent Continued ability to open a licensing case with our experts Resources Q&A

Previous Training Resources:

Title		Link
Software Licensing Menu Evolution in Support Case Manager	In this session, we had a demonstration, answered questions, and learned about the new, intuitive way to resolve licensing issues immediately through our Support Case Manager (SCM) digital assistance program.	Find the recording and presentation!

Additional Resources:

• 2 minute VoD demo of the ideal workflow to solve your Cisco licensing problem
• Quick Glance Infographic
• Virtual Chat features VoD – 1:38 min
• Discover how-to Cisco licensing transaction videos

Learn about EA True Forward (TF) capabilities and functionalities and navigate the complexities involved in the TF process.