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Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the April 2019 maintenance release, the Report Preferences option will be removed, and your current and all future reports will automatically reflect only those devices collected in what is currently known as the “latest view”. This change will also apply to the Services APIs. API data will provide information from the latest upload.
In preparation for this change, if you are an active user of this feature we recommend that you create a comprehensive view of the Custom Inventory report. Set the preference in Application Settings under “Report Preferences”. In the Custom Inventory report, be sure to include the “Collection Date” field and print a copy of the report. This will give you an historic reference for your future data needs.
We apologize for any inconvenience this may cause you.
Hey everyone,I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8. They are constantly given an error when trying to update, and I quote: "Error occurred while fetching the information from databsae." How would we best ap...
Running version 188.8.131.52, currently having an issue where the CSPC is failing to upload device inventory to the SNTC. Receiving the following error: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMod...
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