Unable to log into SNTC Portal

[snicolaus82]

It looks like I few others have had the same issue recently. 

When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC portal two days ago. I received an email saying access was granted and that it could take 24 hours for the access to take effect. It has now been 48+ hours and I am still being redirected to the splash page for requesting access. Please help! 

[Supriya Patel]

Hi Stephen,

I am reaching out to you via private message to clear confusion  with party you have access with.

Thanks,

Supriya

[Supriya Patel]

Hi Stephen,

I have further updated on your reply. I would like to have some requested answer so I can assist best.

Thanks,

Supriya

[snicolaus82]

Thank you for your reply. We will continue to communicate through private message and hopefully we can get this resolved.

Thank you.

[snicolaus82]

Hello, 

Can anyone else from Cisco help me out here? Supriya is no longer replying to my direct messages.

I am in a continious loop after recently registering. I have seen other users with the same issues after registration. 

Please help!  

[Supriya Patel]

HI Stephen,

It seems like you have not received my private messages that I had send on 9/30 as well as on 10/1 (where I have provided resolution). You can now login to SNTC portal. Please make sure to clear cache/cookie and use new browser. It is existing DA's responsibility to assign role to SNTC portal via CSAM tool.

While working on this, I noticed that your company had existing portal but you initiated self-onboarding which created lot of confusion.  In such scenario, it is good idea to work with account team or have TAC case open using smart-assist contract for faster resolution.

Thanks,

Supriya

[Simon Brooks]

I have the same issue, how was this fixed?

[fkellehe]

I am having the same issue can you please help me resolve the issue.

[Vince75]

Exactly suffering from the same issue. Is someone available to support me with this?

With Regards,

Vincent

[jimltx]

Seeing this same behavior.  When I login, I redirected to https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo  I then click on register now, sign in and again redirected to that page.  How do I fix this?

[rmagno]

I have the same issue can you help?