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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Cisco Smart Assist Service

Cisco Smart Assist Service gives you access to Cisco expertise to help you enable, use and support the SNTC collector and portal.
To unlock the potential of installed base insights smart quickly, take a glance at Smart Assist.

SNTC Portal Status

You can check status or subscribe to status information about the SNTC portal and its components. Choose email or text message notification and the specific component type on the operational dashboard. Use this URL to check status or  subscribe: http://sntc-status.cisco.com. 

Updated CSPC Patch Available

If you have downloaded CSPC 2.7.4.7 or CSPC 2.8.1.4, please read the update details in this attachment.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Events
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Customer Connection Briefing
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Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea what ... Read More
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A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the partner. Co... Read More
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Is your network ready for 2017? Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs. Cisco experts covered how to: Streamlin... Read More
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Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service? Check out our quarterly feature update webcast on October 11, 2016. In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job... Read More
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Switch Over to Smart Net Total Care 3.x You demand a more responsive, intuitive and flexible smart support solution. Smart Net Total Care Version 3.x delivers! And it does this while continuing to deliver the risk mitigation, operational efficiency, and f... Read More
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