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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Americas customers: Simplify your upcoming renewal by connecting with an SNTC portal adoption specialist.

Smart Net Total Care Operational and Maintenance Status Page

Cisco Common Services Platform Collector (CSPC) 2.9.1 Release Announcement

May 14, 2021, Cisco is pleased to announce the release of CSPC 2.9.1. This new collector version addresses important security vulnerabilities and customer found issues. We recommend CSPC 2.9.1 for all current and new installations.

For additional Information please refer to the CSPC 2.9.1 Release Notes, software can be downloaded from the Software Download Center.

Available CSPC 2.8 to 2.9 Migration Guide (ZIP – 468 KB)

Cisco Security Advisory Alert Notification

February 22, 2021 - In response to Cisco Security Advisory CVE-2021-3156 Sudo Privilege Escalation Vulnerability, Cisco has provided a patch for the CSPC Collector version 2.9/ The patch release is available to download in the Software Download center. Please review the CSPC Release Notes for available resources.

Cisco recommends that customers and partners always run the latest version of CSPC Collector.

Cisco Smart Assist Service

Onboarding assistance with remote resources who engages with you to deploy the Cisco software collector and access the portal. Train you on smart capabilities, and provide guidance on collections management. Installed base reconciliation, including data cleanup and installed base reporting. Technical support for the portal and collections through TAC.

To unlock the potential of smart capabilities quickly, take a glance at Smart Assist.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Events

Paulo Uehara
Customer Connection Briefing
Hi guys. Our customer is trying to access its Smart Portal for the first time ( in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea what ... Read More
Zhe Wang
A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the partner. Co... Read More
Geeta Menon
Is your network ready for 2017? Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs. Cisco experts covered how to: Streamlin... Read More
Geeta Menon
Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service? Check out our quarterly feature update webcast on October 11, 2016. In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job... Read More
Karen Marshall
Switch Over to Smart Net Total Care 3.x You demand a more responsive, intuitive and flexible smart support solution. Smart Net Total Care Version 3.x delivers! And it does this while continuing to deliver the risk mitigation, operational efficiency, and f... Read More
Top Experts
Last 6 Months
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
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