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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

New CSPC Version Available!

There's a new version of collector software available that addresses an important vulnerability. You should update to the latest CSPC version as soon as possible. Read this community post for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Events
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We register a new collector from "services.cisco.com" and got the "Service Certificate File". "photo 1 & 2"Upload the "Service Certificate File" succeededAnd the CSPC initial installed and discovered some devices.But we can't upload new data to "services.... Read More
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thru
Hello Team, I need your help with this issue because the Consolidated Bug Report in SNTC I can't download. Thanks!
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A key partner tired to register for portal access for themselves network and they need to be familiar with the onboarding and adoption progress before they support the customers. But the access was failed, please support to grant access to the partner. Co... Read More
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Is your network ready for 2017? Check out our the on-demand recording of the December 6th, 2016 where we showed you 3 ways Smart Net Total Care optimizes your operational workflows, minimize risks and reduces costs. Cisco experts covered how to: Streamlin... Read More
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Want to stay on top of what’s new in your Cisco Smart Net Total Care™ service? Check out our quarterly feature update webcast on October 11, 2016. In this 60-minute session, experts showcase the newest features and capabilities, how they can make your job... Read More
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Switch Over to Smart Net Total Care 3.x You demand a more responsive, intuitive and flexible smart support solution. Smart Net Total Care Version 3.x delivers! And it does this while continuing to deliver the risk mitigation, operational efficiency, and f... Read More
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