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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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ISSUE ACESSING SMART PORTAL

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Beginner
Customer Connection Briefing
thru

Hi guys.

 

Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea what can be done ?

 

Thank you.

 

Clecimar

2 Comments
Beginner

Does the customer have the entitlement?

Cisco Employee

Hey Clecimar,

 

Please private message me the CCO ID of the customer trying to access the portal.

 

Thanks,
Justin

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