cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
359
Views
0
Helpful
5
Replies

Access to new company

adam.dawes
Beginner
Beginner

I've recently disassociated from my former employers contracts and added to my new employers contracts. However when I login to the sntc portal it still shows my previous business. Cisco TAC sent me here for support since they couldn't identify the contract # associated to our total care but I know it exists because I am associated to it in my CCO. Any input would be greatly appreciated.

5 Replies 5

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

The new company need to add your CCO account to their Smartnet Portal.

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

They already have...I mentioned that in my original post.

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Adam,

 

Can you try accessing SNTC Portal and verify if you are able to view your new company now?

 

Regards,

Suchita

Yep - i'm good now. What happened? LOL

The company association was changed in CSAM Tool, sometimes there is a delay in the changes to flow into SNTC system. We helped to expedite the updates so that both SNTC and CSAM tool are in sync and your company association is now updated on SNTC Portal.

 

Regards,

Suchita

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers