11-14-2017 05:20 AM - edited 03-12-2019 07:34 AM
I have logged into the SNTC portal and all our previously uploaded data is now gone. My colleague has also attempted to login and gets the same.
How can we find out what has happened to our data ?
Thanks
Kevin
11-14-2017 05:41 AM
11-14-2017 08:07 AM
Ok, will do. Didn't want to start one off until I knew why it had disappeared.
Thanks
Kevin
11-15-2017 12:27 AM
I've re-uploaded the last import and data is there now. But the IP addresses aren't showing correctly any longer. For example, they are in the format 0.0.2.128 - This looks to be for all devices.
Thanks
Kevin
11-15-2017 07:18 AM
Hello ksforeman,
Can you please check and see if the IPs are also reflected in your CSV File which was used for importing? The SNTC portal will reference those IPs when processing CSV files.
Thank you,
Jarrett
11-15-2017 07:20 AM
11-15-2017 07:45 AM
Hello ksforeman,
This may indicate that the masking feature of the CSPC was enabled. To check the settings for the masking rules, on the CSPC GUI Select "Device Management" -> Collection Rules -> Manage Data Collection Profiles -> Select Modify SNTC Profile. After the settings have been changed, you will need to rerun the Collection Profile and grab a new file for the manual upload.
Thank you,
Jarrett
11-15-2017 07:55 AM
11-16-2017 12:44 AM
The masking settings are not selected. Any idea's why it's no longer working ?
Thanks
Kevin
11-16-2017 03:50 PM
Hello ksforeman,
Can you please check and see if the Masking Settings have been enabled for any Collection Profiles on your CSPC? The options to mask will be enabled for all service named upload files.
Thank you,
Jarrett
11-15-2017 07:31 AM
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