03-14-2022 03:18 PM
I recently received partner API access from our partner administrator however, when I connect to the API and look at our customers, only 2 come up, 1 of which is our own partner account. Additionally, when looking at any details for the customers (Contracts, inventory, etc.) I receive the following error message as a response.
{'status': 403, 'message': 'Invalid input request', 'reason': {'errorCode': 'API_PARTY_002', 'errorInfo': 'Customer Id is not associated with Partner'}}
Is this a system error or a permission issue? I've seen a number of similar forum posts but they always result in Cisco reaching out via DM because of the nature of the private information.
Solved! Go to Solution.
03-24-2022 12:39 PM - edited 03-24-2022 12:40 PM
Hi Travis
• Dedicated role was provided to the user so that the partner get associated to the account.
• Manual Sync was done in order to sync the user on the account.
• API access is working fine now and query is also running correctly as expected.
Thanks & Regards
Aishwarya Bhatnagar
03-15-2022 05:06 AM
Hi TLavalle,
Hope you are doing well! I We are looking into the issue you posted. We would request you to share below mentioned details in personal message (PM) for further assistance:
End customer and Partner details:
Party ID:
Company Name:
CCOID of the user you want to give access :
Contract Number:
Thanks & Regards,
Aishwarya bhatnagar
03-24-2022 12:39 PM - edited 03-24-2022 12:40 PM
Hi Travis
• Dedicated role was provided to the user so that the partner get associated to the account.
• Manual Sync was done in order to sync the user on the account.
• API access is working fine now and query is also running correctly as expected.
Thanks & Regards
Aishwarya Bhatnagar
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: