apix onboarding/entitlement issue

[rgkuhn]

I was wondering if someone would be able to help me with the error i am having while trying to get data from the cisco apix endpoints. 

One example endpoint is 

https://apix.cisco.com/supporttools/eox/rest/5/EOXByProductID/5/A9K-MPA-2X40GE

I get a 403_DEVELOPER_INACTIVE message and i have been told it may be an issue with the account not being onboarded correctly in the backend maybe? 

[kaptanej]

Hi , 

I am the in-charge of this post and will be assisting you shortly on the issue . 

Please provide the following details so that we can troubleshoot on the issue : 

• Customer Name 
• Company Name 
• Customer CCO ID 
• Customer's Email address 
• Contract Number

Thanks & Regards, 

Kapil Taneja 

[rgkuhn]

Hello Kapil, 

I DM'd you with the information you requested. 

Thanks. 

[kaptanej]

Hi , 

Thank you for providing the information . Let us check the details and we will get back with an update. 

Thanks & Regards, 

Kapil Taneja 

[global-network-ops]

Hi Kapil,

I am able to generate token by using client id and client secret of our registered application, following the documentation. However when we attempt to access any endppoint using the generated token, we receive a 'Developer inactive' response.

Please suggest something on this.

[pcampbell]

Hi, don't want to hijack the thread but I'm having the same problem with the endpoint https://apix-test.cisco.com/commerce/ORDER/POE/v2/sync/checkOrderStatus.

Can I send you the details in a DM @kaptanej?

[kaptanej]

Hi , 

Sure, could you please provide me the information via private message.

Thanks and Regards,

Kapil Taneja

[LonThompson]

Hi,

I have the same issues and sent a DM to @kaptanej on 5/10/2023.  Using the following: https://apix.cisco.com/supporttools/eox/rest/5/EOXBySerialNumber... and it is returning "Developer Inactive".

***UPDATE*** I got this to work! I was missing that the token generation URL had changed to https://id.cisco.com/oauth2/default/v1/token

See https://apiconsole.cisco.com/docs/read/overview/Migrating_Applications

Thanks!

[kaptanej]

Hi Thompl14, 

Let us check the details and we will get back with an update shortly. 

Thanks & Regards, 

Kapil Taneja

[Anand Rajasekaran]

Hi 

good day

iam trying to access cisco software reserach api to check the recommened and suggested release


https://apix.cisco.com/software/suggestion/v2/suggestions/software/productIds/C9200-24P?pageIndex=1



i created application using service and client credentials

token is getting generated

but my response is 

Developer inactive

[angelest]

Hi Kapil,

Are you the one also in charge to PSS API's?

I have issue with EOX API getting 504 Server Error: Gateway Timeout for url

'https://api.cisco.com/supporttools/eox/rest/5/EOXByDates/1/2023-01-01/2023-12-31?responseencoding=json'

[vivekcha@cisco.com]

As a PSS partner you are entitled to open a TAC case with Cisco. This community is for providing support to SNTC customers without a Smart Assist contract.

Please go to Support Case Manager (SCM), then provide the necessary information.

Thank you

[angelest]

Thanks. About to open a TAC case and suddenly its working again.

[Anand Rajasekaran]

i face the same issue

developer inactive

i have dm ed the information


i could generate token, but it is not working

i changed api to apix as well

[AnandChavan]

Hello,

I am facing the same issue. Token request is successful from https://id.cisco.com/oauth2/default/v1/token

But when I try querying the GetProduct API - https://apix.cisco.com/product/v1/information/product_ids/UBR10012,ASR1001

I get <h1>Developer Inactive</h1> error.

How to resolve this issue? Any ideas