Assign External Role to User Error

[renee_fenske1]

DA for Party ID 6723978 cannot assign External Role Access to my CCO ID.

"The entered ID neither matches any active Cisco User ID nor matches any User outside of your Party hierarchy or user has status revalidate"

Can PM the screenshot.

[Kevin Kelly · Accepted solution]

Please PM the step-by-step screenshots, as well as the CCOID of the DA who is trying to assign the role to you.