Assigning External CBR Access Issues.

[Lmarquez]

Hey everyone,

So I'm trying to have our customer assign CBR Access to us - however, they are greeted by greyed out boxes indicative of us not possessing any SmartNet contracts with them. This should not be the case as we currently possess one and it has been active for some time. 

I possess customer and partner user details along with the smart entitled contract between the partner company and customer company. If there's anything else necessary, I will be glad to snag that.

Any assistance is appreciated - thanks!

[Supriya Patel]

Hi,

Could you please private message me below information with your best knowledge.

CCOID for the partner user who is looking for end customer SNTC portal access:

Partner company name:

Partner company DA (if known):

Customer company name:

Customer DA CCOID:

Contract between customer and partner company:

Thanks,

Supriya

[Lmarquez]

Hi Supriya, I've sent you a private message with the necessary information!

[Supriya Patel]

HI,

Sorry for delay in response. I have replied you with information that customer DA needs to revalidate his/her account as well customer DA role is in pending status. Please update me if you have any question after performing steps that was provided.

Thanks,
Supriya