So I'm trying to have our customer assign CBR Access to us - however, they are greeted by greyed out boxes indicative of us not possessing any SmartNet contracts with them. This should not be the case as we currently possess one and it has been active for some time.
I possess customer and partner user details along with the smart entitled contract between the partner company and customer company. If there's anything else necessary, I will be glad to snag that.
Sorry for delay in response. I have replied you with information that customer DA needs to revalidate his/her account as well customer DA role is in pending status. Please update me if you have any question after performing steps that was provided.