cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
510
Views
0
Helpful
3
Replies

Assigning External CBR Access Issues.

Lmarquez
Beginner
Beginner

Hey everyone,

So I'm trying to have our customer assign CBR Access to us - however, they are greeted by greyed out boxes indicative of us not possessing any SmartNet contracts with them. This should not be the case as we currently possess one and it has been active for some time. 

 

I possess customer and partner user details along with the smart entitled contract between the partner company and customer company. If there's anything else necessary, I will be glad to snag that.

 

Any assistance is appreciated - thanks!

3 Replies 3

Supriya Patel
Cisco Employee
Cisco Employee

Hi,

 

Could you please private message me below information with your best knowledge.

 

CCOID for the partner user who is looking for end customer SNTC portal access:

Partner company name:

Partner company DA (if known):

 

Customer company name:

Customer DA CCOID:

Contract between customer and partner company:

 

Thanks,

Supriya

Hi Supriya, I've sent you a private message with the necessary information!

HI,

 

Sorry for delay in response. I have replied you with information that customer DA needs to revalidate his/her account as well customer DA role is in pending status. Please update me if you have any question after performing steps that was provided.

 

Thanks,
Supriya

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers