Smart Net Total Care Portal and Collector Discussions

Im not able to upload devices to 72.163.7.113. It has stopped working.[root@arpm-srv-cisco_collector collectorlogin]# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate--2020-01-13 12:15:12-- https://72.163.7.113/HeadEndWebAppServ...

Hello - hoping someone can help with this Internal Server Error. We are running CSPC 2.8.1.6.  It uploaded successfully the first 3 times then it failed every time after that with "Internal Server Error".  Manually exporting the zipped collection dat...

 I try to access the following cisco collector https://<Collector ip >:8001 I get the following errorHTTP Status 404 – Not FoundType Status ReportMessage /cspcgxtDescription The origin server did not find a current representation for the target resou...

Hello ! At what point in the sales process is SNTC active?  Is it upon approval of the PO? Shipment of hardware? Activation of SNTC coverage by the customer on the portal?  I understand it's a granular question - I'm trying to get after the first poi...

I am basically trying to build up a database of all client hardware wired into the network by using a service like https://macvendors.com/api to parse the Mac addresses of the client devices. I looked into DNA Center APIs but I can’t seem to find a w...

Hello Friend, May I have a question please? I would like to use EOX API from API console, based on some document and guide, we need to go through smartnet total care onboarding process, I followed the guide and step one by one, when I submit the requ...

Hello dears; I am looking for the way that I can find the part number of the smart-net for certain devices, For example I have 6509 switch and inside it there are sups and network modules need t be covered in smartnet also, so what is the smartnet pa...

I have a customer that their SNTC portal is showing the devices as uncovered when they have active SMARTnet support.  I will send information over a private message.  Thanks in advance for your help! Doug Hudson 

Hi SNTC community  I have setup a new collector 2.8.1.4 and it is registered to the SNTC portal (showing the version running on the collector) the collector successfully uploads but there is nothing showing on the SNTC portal to indicate that the dat...

Hi A customer of mine is trying to register me on his SmartNet Collector so we can manage the Smartnet on his estate and he is getting the below error message.   If the checkbox for the role is not selectable, it is because the user is not associated...

Hi,I get an error (in the attached image) when trying to access the SNTC portal.Is there a known downtime? If so when will the portal be available? Thank you,Alex

I am unable to generate a CSP-C entitlement, receiving the "Entitlement file generation failed." error. I've tried solutions offered in other discussion threads, including alternate browsers, restarts, and cache clearing, but to no avail. Could someo...