Smart Net Total Care Portal and Collector Discussions

Hello I am activating a SmartPortal with a customer, after sucessfully associating his CCO to the company and to an active contract I am trying to "register" SmartPortal through services.cisco.com but the option for registration does not appears, it ...

I've created a new entitlement and installed a new Cert, still unable to upload inventory to Cisco portal 

We are having an issue with downloading the 2.8.1.6 patch to update the 2.8.1.4 CSPC OVA we are running. Every time we try to download an error message shows there is a password issue. We have updated the Cisco.com password multiples times with diffe...

Scheduled upgrade was working until I changed CCO's. I know the username/password are correct but upgrade is failing die to expired password/auth failure.

Dear community, I want to upload manually the data from the CSPC to the SNTC Portal. My CCO is an Administrator role. When I want to upload the file, it sends me a message that I am not entitled to access that content. I attach the error message.   K...

Hello,We have a client and he is not seeing the option to upload the inventory manually in the sntc portal.Could you please help us?

Hi, Guys I am trying to associate my client account as delegated admin, however when I select his corporation I always get the error message below:  Could you tell if the Cisco system is experiencing any instability?

Hello team, when we login in the SNTC portal to perform a manual upload, we are not able to see the available options or feature to do a manual upload. The client is Administrator and still is not showing the feature to do a manual upload

Hi, My CSCP (v2.8) GUI Login password has expired.Problem is I don't know the security questions or have SMTP settings configured on the server to go the OTP option. I was able to log in via CLI however and reset the password there, but it seems the ...

I can no longer upload inventory or even manage inventory. On all the dashboards, I now get "You are not entitled or the report data is not available" on pretty much everything.TAC tells me to come here.  So if there's some magic button for me to pus...

I would like to request DA access to my sntc portal. I think my director currently has it, I would like to request it as well.

Hi All,   I am trying to logon to the CSPC GUI however the admin password does not work, when i logon to CLI as admin with the same password, it works...   Please help?