Smart Net Total Care Portal and Collector Discussions

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New Collector, Previous Entitlement, Upload stuck "In Progress" Would any body be able to PM and assist me and check the back-end to see if anything needs to be cleared?We have deployed a new Collector and between that and a unit we were locked out o...

Hi, I am trying to upload CSCP to SNTC, but I am bumping into the file upload step (upload_failed.PNG). Already checked with the customer, where all releases have already been made. I would like the command via CLI to perform the troubleshooting and ...

Attempting to use the Contracts - Service APIs. Receive the error: "Customer Id is not associated with Partner." I'm not even sure what I should be putting in as the CustomerId in the query; I've tried everything from Contract No. to Customer No. to ...

mekisiel by Beginner
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I've run into an issue where a customer has multiple ASR 9010s and they have multiple ASR9KVs spread across the chassis.  As such, when the collector did a scan it gets the host ASR9010, but it does not get the serial # information for the ASR9KV.  A...