Smart Net Total Care Portal and Collector Discussions

New Collector, Previous Entitlement, Upload stuck "In Progress" Would any body be able to PM and assist me and check the back-end to see if anything needs to be cleared?We have deployed a new Collector and between that and a unit we were locked out o...

in one of the CSPC collectors installed the  Gui Admin user isn't able to login into the GUI anymore. there is no other GUI user defined in this setup. login using the collector login and root user are still possible.any suggestions to fix this? 

Hi there,Can the smart collector reach distant sites ? I can scan the LAN plateform with no problems but what if i want to scan a distant site connected to my LAN Plateform via a WAN connection is it possible ? any manipulation to achieve that ? Or I...

Hi, I am trying to upload CSCP to SNTC, but I am bumping into the file upload step (upload_failed.PNG). Already checked with the customer, where all releases have already been made. I would like the command via CLI to perform the troubleshooting and ...

I seem to be having an issue in the Totalcare portal where the data contained in the reports that I run from the scheduled reports tab does not match data that I have in my inventory tab. For example, when I run the Product Alerts report, it is repor...

Hi,I must be going blind because in the Portal I simply can't see where you create a new customer.  I thought possibly it would created by importing their contract, but contract import doesn't work either.  How do you get started with a new customer?

I have attempted many times to remove an old collector that is no longer in service.  I'm looking for assistance from someone at Cisco to get the unused/outdated collector removed.  The unused collector was running 2.5.2.1 at the time is was decommis...

Hi all, i've a question regrading the inventory after each upload.its seems that the portal delete previous upload data after a new upload, is there a way to change it?

We are have very large network to scan with CSPC. A single /8 and another /16. I am looking at the best way to divide this work up between collectors and what would be the best way to do so. I do have 4 brand new Large Collectors built to be able to ...

Hi all, I have a customer who is having issues connecting Solarwinds to his SNTC Portal. It says his UserID is not valid. Is there a resolution for this?   Thank you,

HI Recently installed new collector with below  Collection Platform Software 2.8.1.5Version : sp-30.1.1-5-0-lnx64when its accessed in web, dashboard is showing empty with no data .can some one help on it 

Hello as per Cisco CCW, the address of the client is correct but when the client enter in CSAM, the address appears to be incorrect. Could you please provide how we can resolved it

I've run into an issue where a customer has multiple ASR 9010s and they have multiple ASR9KVs spread across the chassis.  As such, when the collector did a scan it gets the host ASR9010, but it does not get the serial # information for the ASR9KV.  A...