Upload CSPC
Hello, Could you please provide support and guidance because the Collection upload has been failed. See attached picture message error `Inventory Operation Failed`
Forum Posts
Resolved! access services.cisco.com
Hi, I'm trying to access services.cisco.com portal for the first time. When logging into the portal, it redirects me to another portal to register. I have registered multiple times and I can never get pass the register. I'm assigned administrat...
Old DA left company, need to assign a new DA
Hello, Per the Cisco support article https://www.cisco.com/c/en/us/support/docs/services/sntc/portal_administration.html I need assistance to assign new DA role to my profile. The old DA left and we currently do not have one. I have verified that ...
Resolved! Issues logging into the Smart Net Total Portal
Hello All, We have several Smartnet accounts with Cisco and I have registered as the DA for my company. I assigned myself as a customer administrator and I’m getting an error when logging into the sntc Portal. You do not currently have access to Sma...
Resolved! K9 Acceptance in progress after attempting upgrade
K9 Acceptance in progress after attempting upgrade
Resolved! CSPC 2.7.3 - No Action on "Upgrade Button"
Hi, I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I ...
CSPC Upgrade to 2.8.1.2 Stuck in "Downloading"
When trying to upgrade, because of CVE-2019-1723, gone a week and download stuck: admin# show download..........Version : sp-30.1.1-2-0-lnx64Download Location : -Status : DownloadingStart Time : Mar/18/2019 10:50:02End Time : -Reason For Failure : --...
Can't Access Services.cisco.com - Being redirected
I have a customer who is having issues access services.cisco.com. We have been looking at our customer's Smart Services issue as a CCO ID and Midco support contract mapping issue. We \ GDT replicated his CCO ID profile with other peers at Midco, b...
CSPC 2.8 UpLoad Fails - The Exception is :: HTTPs TransportMode has Failed Connection to https://nettools-upload.cisco.com refused
The next appear when I try to do an Upload: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed Connection to https://nettools-upload.cisco.com refused" Do you know what the issue could...
My customer can't give LOA access
Hello, My customer couldn't give me LOA access, what I need to do?
Resolved! Upload processing delays
Hello, Are there problems on the back end processing servers at the moment? I have an upload that has been stuck for over 12 hours in processing state. Looking back at my upload history I see up until March the uploads usually finish processing a...
Resolved! Collector not seen in portal
Hi I have deployed our collector and have discovered devices and uploaded successfully to Cisco, but no information is seen on the portal. Please can someone help?
Resolved! Alternative to Change the Status of Alerts (SNTC)
Good morning, In this case I need to change the status of active alerts to any other, so that at the end of the solution of any alert, I can change the status to know that it is already solved. But at the moment of changing them from Active to Ignore...
Create chart for devices discovered over time in the CSPC Portal
Is it possible to create a chart in the CSPC Portal to show devices discovered over time? It appears as though not all data points can be used to create a chart (or I am just missing it somewhere)Thanks!
Resolved! Upload Processing
I've did discovery and collect data at SNTC application but in the Portal the status about this collect is Received, I did another collect and the latest change to status bypassed. Am I doing something wrong or forgot any step? Thanks.
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