Smart Net Total Care Portal and Collector Discussions

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Resolved! Issues logging into the Smart Net Total Portal

Hello All, We have several Smartnet accounts with Cisco and I have registered as the DA for my company. I assigned myself as a customer administrator and I’m getting an error when logging into the sntc Portal.  You do not currently have access to Sma...

Resolved! CSPC 2.7.3 - No Action on "Upgrade Button"

Hi,   I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I ...

CSPC 2.8 UpLoad Fails - The Exception is :: HTTPs TransportMode has Failed Connection to refused

The next appear when I try to do an Upload: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMode has Failed Connection to refused"   Do you know what the issue could...

Resolved! Alternative to Change the Status of Alerts (SNTC)

Good morning, In this case I need to change the status of active alerts to any other, so that at the end of the solution of any alert, I can change the status to know that it is already solved. But at the moment of changing them from Active to Ignore...