Smart Net Total Care Portal and Collector Discussions

Hi, The collect of CSPC for to devices CP-8845-K9 no can get the Serial Number by the MAC Address;I tried import the device list for SNTC, but was unsuccessful the upload; Could you help me with this case?Thank's 

I am running into an issue when logging into the SNTC portal. Despite my user having been granted access in the SAM, when I try to login I am redirected to the registration page. If I try to register again, it says than I am already registered and th...

Hey everyone,I have a customer that is currently stuck in a loop through getting CSAM Access. He reviews the pending legal agreement, but it loops back to the beginning after signing it etc. Furthermore, the former DA is still recognized as the DA wh...

Hey everyone,Just a quick technical question involving the Collector. So a customer of mine ran a Discovery job and the Discovery had populated the same router twice in the Live Nodes tab. Same IP, same everything. My question is twofold in regards t...

I see on the SNTC status page that the self-registration portal is in "major outage" status since 4/20.  Is this still the case?  We have a couple of customers onboarding very soon.  

I have registered a wrong CCOID as Delegated Administrator for my company in Smart Net Total Care portal. Since it was a mistake, I would like to remove it and register the proper one. Despite reviewing different posts about this topic, I cannot see ...

java.net.ConnectException: Connection refused (Connection refused) at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) at java.net.AbstractPl...

Hello everyone,As the title says - I am having an issue where the customer's former DA has exited the company and now there is no longer a DA within the environment. I would appreciate the assistance to this matter! Thank you very much!

Hello everyone,I have a customer that is having issues granting internal access to a user within their own company. The DA is attempting to grant their user internal access to the SNTC Portal, but cannot do so despite the user being associated in all...