Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...
We want to set up a single Smart Net Total Care Portal for our whole company managed by our global network team.The problem is the parent company does not own any assets directly and hence has no Smart Net contracts. All the contracts are associated ...
Olá, Estou tentando realizar o upgrade do CSPC, para uma versão atual, venho seguindo um arquivo em pdf chamado CSPC Upgrade Guide, porém nessa etapa não está dando certo, oque poderia ser? ja tentei algumas alternativas, mas sem sucesso. Desde já ag...
Hi, The collect of CSPC for to devices CP-8845-K9 no can get the Serial Number by the MAC Address;I tried import the device list for SNTC, but was unsuccessful the upload; Could you help me with this case?Thank's
Hi, community. I hope you all are doing ver well today. The reason why I am writing you is because I am having issues creating the Delegated Admin. When I try to create this user, I have issues associating the contract services to my customer in orde...
I am running into an issue when logging into the SNTC portal. Despite my user having been granted access in the SAM, when I try to login I am redirected to the registration page. If I try to register again, it says than I am already registered and th...
Hello Team, Find attached picture, we did a successful Run Upload Profile with 37 devices collected but the upload is not reaching to the portal. When we access the sntc portal, we are not able to see any processing upload.Could you please clarify?
Hey everyone,I have a customer that is currently stuck in a loop through getting CSAM Access. He reviews the pending legal agreement, but it loops back to the beginning after signing it etc. Furthermore, the former DA is still recognized as the DA wh...
Hey everyone,Just a quick technical question involving the Collector. So a customer of mine ran a Discovery job and the Discovery had populated the same router twice in the Live Nodes tab. Same IP, same everything. My question is twofold in regards t...
Hi all, SNTC using a CSPC ver 2.8.2 collector. When I run reports it still shows decommissioned devices. What I've tried:Un-manage devices in CSPCDelete unreachable devices CSPCWaited 24hrs after latest upload Other things I have read is that I nee...
I am the DA for my company and recently when I attempt to log into CSAM It is asking me to review the legal agreement. When clicking on the link it brings me back to the same page. IF I get the legal agreement to appear I am unable to accept. I ha...
I see on the SNTC status page that the self-registration portal is in "major outage" status since 4/20. Is this still the case? We have a couple of customers onboarding very soon.
We ask a future customer to delegate the view to us on their Smartnet portal, but the client informed us that during the process he can not tick the CBR User option, I believe that it is because we have not yet made any kind of sale to that client , ...
I have registered a wrong CCOID as Delegated Administrator for my company in Smart Net Total Care portal. Since it was a mistake, I would like to remove it and register the proper one. Despite reviewing different posts about this topic, I cannot see ...
java.net.ConnectException: Connection refused (Connection refused) at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350) at java.net.AbstractPl...
