Hello, The CSPC Software Updates tab displays that 2.8.1 version is available for update. But nothing is appeared when we do click "Upgrade Now"
Forum Posts
I cannot see my collection profile that was ran over 48 hours ago in the upload processing on the Total Care page. Ive done this several times in the past with no problems so i know this isnt a configuration problem.. Is there something that can be c...
Receiving error on upload based on the below screenshot. Just applied new entitlement
Resolved! Unable to access SNTC portal
Hi, I was recently given access to the SNTC portal. I received an email to register and after registration, I could see that I was given Customer User role for the SNTC portal. However when I try accessing https://services.cisco.com, it redirects me ...
How is the performance of the network affected during the collection of information in the CSPC? Is there a cisco document that specifies this?
Resolved! CBRAdmin Issues
Hi there, Another customer gave me CBRAdmin access, almost 48 hours ago and I still can't see him in my portal. Can somebody help please?
Resolved! Error Run Collection Profile
Hi there, Somebody can help about the error below when I try to do the "Run Collection Profile"? Thanks, Regards.
I can see customer's inventory in portal, but cannot see any contract info, specifically end-dates. They just verified all boxes were checked under Admin section with start date of 1/24, granting me that access.
Hi all, I set up a new instance of the Cisco CSP collector 2.8 and have collected all the relevant device data using SNMP (including device serial numbers). I have uploaded the data to SNTC portal but for some reason it only appears to upload the f...
Resolved! Cisco CCO ID problem in Customer.
Hi all, My client has a generic CCO id support.****@XXXX.com. With this we have problems when creating the Colletor CSPC portal, started creating new Cisco CCO id with client name that will manage ok. But trying to access is not allowed, always...
Resolved! Issue registering for portal
Hi, I'm trying to gain access to 'Smart Net Total Care Portal', I have completed the registration and accepted the Designated Administrator role, however when I try to sign into the page I see the message "You do not currently have access to Smart ...
Hi I have installed CSPC 2.8.1 for a customer and they are experiencing an isssue where the CSPC is configured to use 'Priv Auth' but the devices are reporting the connection attempt is being made using "No Auth" The Auth algorithm is using SHA and...
Hello team, I have data a customer sent with devices that should be found on the collector. Is this the correct place to figure out some of those items are not showing up in SNTC? If not, can you point me in the right direction? Thank you for any...
Can you please help? Cannot generate a cspc entitlement.
Resolved! CSPC 2.7 stopped uploading
Good day, Please advise, CSPC 2.7 stopped to uploading data, it shows error: Upload failed at 01/16/2019 09 18 46 AQTT with the responseA connectivity exception occured while processing the request. The Exception is HTTPs TransportMode has Failed 4...
