As seen in this screenshot, in "all hosts", I can see our Nexus 7K chassis, but they are not seen correctly by SNTC. No Product Family, SubType or Type. Is it a known issue? It is possible to "manually" fix this problem?Because of this problem, th...
Hi Team, when I want to login to SNTC portal, I got the message "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contract to request access." Could you please contact me by PM? Best r...
When customer logs into the CSAM tool, a Pending legal agreement notice appears, with instructions to to click on Review Legal Agreement below. There is no link that appears, despite clearing the cache and the browser being Chrome/Firefox. How can t...
I have previously had a number of IP addresses included in the "Do Not Manage Devices List...", however, I have now deleted these IP addresses from the list, however, when starting a device discovery (using the IP's as removed from the list), I get a...
I've installed Solarwinds NCM, entered my credentials and keep getting the error message UserId is not valid. I have verified my user is the delegated admin in SNTC and I copied and pasted the address exactly as it appeared in my Service Delegation ...
We upgraded our CSPC collector to Version 2.7.4.1 today and CLI Access is working fine. When trying to connect to the Web GUI, I get an "internal Server error" (see attachment). Any idea on how to fix this issue?
I need to update the SNTC version to version 2.7.4.2.From console to apply update requests when i try to enter my cco id does not allow authentication.My cco id is active and I do not have any problems when entering the cisco page, but it indicates ...
Hi guys! I'm having a problem with the collection of data on my CSCP. The collection and upload of data is going fine, the process run correctly and ends well, but in the portal I'm not getting any information about alerts. I can see information a...
Hi, I just deleted my inventory, so that I can start from scratch again, and now cannot view any information. The delete removed all my collectors, so I created a new one, and that one cannot be viewed now. Also, all other information (such as ...
2.7.3.2 to latest upgrade (2.7.4.2 currently) just not happening. I've read a couple dozen or more articles on it being stuck in Downloading status in the GUI, and showing downloading in the CLI. I cannot seem to get it to work. I've cleared the /op...
Under Library -> Administration -> All Collectors one of our collector version is set to 2.7, but when I look at my collector under Software Updates, it reports 2.7.4.1 being the latest installed version.Another confusing thing... In "Help -> About",...
Hi there, I have a customer that we're helping to manage their Smartnet through the Total Care Portal. None of the ad-hoc reports are able to be pulled. Anything sent to the My Reports section it says failure. Please help.
Hi, I've uploaded an inventory from our collector this morning but even after several hours nothing is showing in the 'Upload Processing' page on the portal? The appliance indicates it has successfully uploaded the report but nothing on SNTC Portal? ...
I try to generate an report "Inventory by Product" via Smart Net Total Care tool (services.cisco.com). But there are no results visible (I've cleared all query filters !!). The problem is reproducible, also with other user accounts.
Hi -- A customer is the delegated admin and can access services.cisco.com but is getting a notification that they are not authorized to access CSAM.
