Smart Net Total Care Portal and Collector Discussions

Hi, I had configured the automatic updates, but it never worked. Then I started the manual upgrade from GUI by clicking the "Upgrade Now" button. After several days I noticed the status was still in Initiated. I tried with "service adminshell restart...

Hi, I have uploaded manually via the file import function a bunch of PIDs with SN. The upload was completed successfully and I can see contract coverage in SNTC dashboards and other views. What I cannot see are the HW Alerts; I'm particular intereste...

I have a customer that successfully completed the portal access registration on Tuesday.  It took about 24 hours for him to then be able to login to CSAM.  It's now been another 24 and he still cannot login to the portal.  Please advise.

I shutdown a site. My devices still show up as being reachable on the last polling interval. I have a lot of devices in this state, so I don't want to spend the time unmanaging them by hand. What can I do?

Hello team,   I have a customer that has an issue with serials still showing up in their inventory, when they were removed 6 months ago. The customer cannot verify if the data from SNTC is correct. I have a list of serials for example. Please advise....

Hi, I am trying to Generate a new CSP-C entitlement from the portal on a new deployment in order to register the Collector and I get the following error message: Entitlement file generation failed. Please try again. If the issue persists, find help ...

Hello,   I am try do registration SNTC portal for one customer with your account. However, the portal is not provisioned after initial onboard and receive the confirmation email.   Someone can help?   Thanks!!!   - Jonildo

Hi We have a few Cisco 3850 switch stacks that I can see are successfully inventoried and the MIB data is visible in the Collected Data view. However these devices are not visible in the Smart services portal. I can't see errors relating to this in U...

Hi,   I have a number of Catalyst 6500/6800 VSS clusters, some of which do not appear in the inventory once I have collected and uploaded it.   Can any provide assistance with troubleshooting this please?   The devices SNMP poll and ssh fine and appe...

I am trying to add users to my company´s CSPC portal and the tool is not allowing me nor, is letting to add additional employees in the Cisco Services Access management. Weird thing is that one employee just requested access to the portal and he got ...

Have an issue with getting a "Failed” on the upload from the collector to services.cisco.com.  We have allowed an access control policy in the firewall allowing the servers listed for Cisco but still no luck. Have also tried applying a new certificat...