I have been granted access to the SNTC Portal by one of the admins but when I attempt to login the portal page appears for a moment then it redirects to register now. When I click on register now it states I am registered and redirecting but it redi...
Forum Posts
Hi, Opened a case on web-help@cisco.com on Oct, 18 2018 asking for help on how to nominate a new delegated admin user since the user that was designed for that role was not part of company anymore, but the last update on this case was on Oct, 23 2...
Resolved! Unable to Generate Entitlement
Tried multiple browsers etc but still unable to generate an entitlement
I left a company how do I get myself removed from the Cisco Services Collection Smart Net Total Care? I am the only admin and user
I deployed a brand new collector from the ISO (the OVA has a 1.2TB thick drive on it) and after assigning an IP address the web portal is not reachable, I can SSH to the IP but not log in since you set the password using the web portal. I've installe...
i have loaded the software, configured the ip, i can ssh to it but can't access via web page using any browser. i've tried IE and Chrome. Any assistance is greatly appreciated.
Hi I am in the process of updating a CSPC from 2.4 to 2.7.3. 1. Switched off the old 2.4 VMware collector 2. Deployed the new "Collector-2.7.3-B-80.ova" with same IP details as the 2.4 version 3. Downloaded and attempted to install the existing c...
I was helping my customer to register on SNTC Portal, When he receives the Cisco's e-mail to confirm the registration, the message shows the wrong address, how we fix that? The profile is with the correct address.
I have identified a coverage discrepancy in the SNTC portal for the account CRID 247663024. Please contact me to discuss the details.
I am not a fan of the GUI upgrade, as I've yet to have a successful upgrade complete without involving TAC. I would like to manually download the files as outlined in the Upgrade Guide for 2.8, but the files specified on page 20, steps 2 and 6, are ...
SNMP credentials are correct. other devices discovered correctly. this device can ping CSPC Server.
Hello All i need your help, we have this problem with one collector when run the collect data profile i dont know why all port are open in the FW and i dont know why have this error. I registered a new collector to but we have this problem
I am trying to get setup for Smart Net Total Care. I am now the delegated administrator for my organization. However, in Cisco Services Account Management when I try to assign the Smart Net Total Care role I see "No available roles to assign to us...
One of our sites show: "Site verification required" for installed-at-site, and address1 fields. We cannot move any items into this site. I've reached out to our VAR, our Cisco Rep, the Smart Net Portal Team, and the contract management team with no h...
What the documentation specified for my size environment.2 GB RAM (20MB in use) 60GB HD x2 CPU @ 2Ghz
