Smart Net Total Care Portal and Collector Discussions

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When I was first setup I was setup under the incorrect company.  I was removed from the previous company and added to the correct company.  However when I login to look at the devices I still see my old company with no devices not the new with the de...

ryan.aud por Level 1
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Hi I have just deployed a CSPC 2.7.4 on VMware. When I try to assign a second interface to eth1 I get the message eth1      Link encap:Ethernet  HWaddr 00:50:56:01:06:0Bexecute % Error occured while executing command   Please can someone help me to g...

TomB por Level 1
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Hi Has anyone else come across this problem When I tried to discover one of my known devices it states that it has been excluded as it is already managed by another IP address, The IP address it states is not on the device or even one used with in th...

Hello,    I have problem with logging to CSPC 2.7, admin account is locked, please below: login as: admin****************************************************************************************************---------------------------------------------...

Hi, We have registered a valid smartnet and serial number in the Smart Net process with our licencias@arabela.com account, after this we received a email with the following content:   Dear Licencias Arabela, Thank you for your request to become a D...

Hello, we can't upload the collected data on CSCP to Cisco as image: OBS: we're using the latest version 2.7.4.3, the certificate is installed on CSCP. Also we cannot login into CLI (GUI works)with the admin account it only says login incorrect or a...

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Customer cannot login to CSAM portal   Find screencap attached.   - Login tried from different browsers (IE, Firefox, Chrome) - Cleared cached content from browsers   Problem persists, the same error reported on screencaps ocurred in all browsers.   ...

Hi,   When I attempt to submit scheduled reports today I'm getting the following error after clicking on the scheduled report type and then "schedule".  Error states, "Generic Server Error 500. Internal Server Error"   Regards,Craig