Smart Net Total Care Portal and Collector Discussions

CSPC version : 2.4,Upload ran in CSPC management console successfully,Ports/protocols enabled.OK,Time sync .OK   But no upload shown in the SNTC time .Please advise as soon as possible. Thanks!

Buenos días, Equipo   Por favor su ayuda para validar en el portal SNTC como puedo nuevamente seleccionar el inventario principal y lograr ver todo el inventario del cliente,  ya que  me muestra deshabilitada la opción, esto ocurre debido a la creaci...

How do I upload the device inventory from the CSCP collector to the Smartnet Total Care portal?   Are there steps? 

Buenos días, hace una semana el cliente me concedió los accesos de CBR como partner para visualizar sus equipos en el portal. Hasta la fecha aún no visualizo su inventario, solo me aparece en el portal SNTC la empresa en la que laboro mas no me apare...

What do I enter for the "credential name" ? I haven't seen that before for SNMP. 

Which of these do I install? or both?    Collector patch to upgrade to CSPC 2.7.4 collector_2.7.4_Build-103.zip 03-MAY-2018 1059.36 MB   Network size dependent on Collector image (New Install) Collector-2.7.4-B-36.ova

I attempted to Register my account, by way of adding my cisco account, contract number and serial number. It stated that an email was sent to my Delegated Administrator, but I am the delegated Administrator. I am not sure why I am not able to registe...

Attempting to upgrade my CSPC VM via the admin shell fails.  Here is the results of the 'upgrade' command:   admin# upgrade Version Description-------------------------------------------------------sp-30.0.4-2-0-lnx64 Collector patch to upgrade to CS...

Hi Everyone,   My question is fairly simple actually.  My CCO ID is my personal email (as it is tied to my certs and so on). My account was associated to my organization's account, and I had received an email that I was able now to access the portal....

Good Afternoon,   When I try to upgrade the collector this message appears: What I need to do?

I have tried to create SNTC account for our company, we have a valid contract and SN that belongs to the contract mentioned but we got reject access from a representative after registering in the following link  https://www.cisco.com/web/smartservice...

Dear Support Community,   I'm trying to upgrade my collector via the GUI. The Software Update tab is telling me that there is an available update. See screenshot below. When I do click on 'Upgrade now', nothings happens. The Upgrade manual says that...

Hi,   I already created a new inventory to generate a new certificate called Collector. teste but when i went to option File Import, the new invenotry name do not appear?   Can someone plz help .

Hi There,   We have a customer whose CCO ID is associated with there contract numbers but continues to receive the attached error message when he attempts to download software to these devices.