Both our Admin and Root accounts stay locked out no matter what we do or how long we wait. It has been two weeks with trying to log in and it still says both are locked out. I've tried shutting the virtual appliance off, waiting and restarting...sti...
Dear, I'm install Cisco Collector 2.7 over Hyper-V environment, but no conection Cisco Backend. When run collect and upload this result is failed. Please , could send firewall port to access cisco backend and command test connectivity. Thank Rega...
Dears, I want to create a new CSPC certificate from the SNTC portal, however when i login to the portal i get this message: "You do not currently have access to Smart Services Connection. You must be entitled to at least one Smart Services contra...
I can not SSH to CSPC 2.7 after a new install and password change. Do I need to reinstall the server to get it working again?
How I solve this problem? The message shows that just partially success. What I should do to have complete success? *Image has been masked to preserve data privacy. Please provide personally identifiable information via private message, and only...
When trying to upgrade from 2.7.2 to 2.7.4 from GUI, it fails with the following reason for failure: admin# show download Version : sp-30.0.2-0-0-lnx64 Download Location : /opt/LCM/tmp/sp-30.0.2-0-0-lnx64-package.zip ...
When I click "Import Device Data" to upload a CSV file, I get the error "To view this report, Please select a single customer and single inventory". When I click to edit my Customer/Inventory, I only have one of each listed/selected. I try to uncheck...
Hello! I'm having trouble to upload to the SNTC portal. It was working beforehand, but now it's not showing up. I don't think it might be firewall issues, since I have all the necessary ports opened: The Collector has the right time set. C...
Hi All! I have tried to upgrade this Collector via GUI & CLI, obtaining just failures. Could you please help me? Here are: Ch update Sh download Sh ver -d /etc/hosts ls -lart /opt/LCM/tmp/
Hello I'm trying to receive notifications about 'Inventory collection upload process completed' from SNTC portal but I receive an error saying that my email address is not configured in my profile. I checked my profile and I see my email correctly co...
The collector fields are grayed out and won't give me the option to select receive alerts under the "My Notifications" "System Messages" section.
I receive an error that my cco id is not associated with an email address. How do we get that issue resolved within the portal? I have checked the settings and the email address does exist. I also had one of the other portal admins check and email ad...
Under the MY Notifications it will not let me select my email but my CCO has my correct email address. No DA has ever been assigned on for my SmartNet Portal so I can add people to the portal. Just completed installation and config with Cisco.
When I upload data in CSPC everything looks successful however I don't even see the data in the processing tab in the SNTC portal. I tried to create a new entitlement and replaced it with my current one in CSPC but it still isn't working. Any troub...
I registered my newly created CSPC collector by logging into the services portal using one of our company's CCO IDs. I have now found out that due to some confusion when our company split off from a different one that the CCO ID I was asked (interna...
