Hello, I'm trying to find the delegated Administrator for my company. I tried to follow these steps but I'm unable to fulfill the secound step "View Profile" - I do not find this button. Request Partner Delegated Administrator (For Partners Only) Pa...
Forum Posts
The software is downloaded, but the GUI options for upgrade are not available - see attached. I've read other posts, but any of the CLI troubleshooting commands are not available either - see attached. I am logged in as Admin, Super Administrator. ...
Resolved! CBR Admin
# of my customers can't give me CBR Admin access. I need to know why. CCOID of my customers: ana*** die*** rhw*** My CCOID: lea*** *** Text has been masked to preserve data privacy. Please provide personally identifiable information via priv...
Hello, I have an inventory of approximately 300 Cisco switches and routers. Is there an easy way to see within the SmartNet Total Care Portal which of these devices are not running the 'recommended firmware' version ?
I'm trying to update the SNTC version to version 2.7.4.2 through Admin Shell. When I type the comand " conf server enable ", and enter my CCO ID and password, I receive the error below: ================================================================...
I would like to add the user gus*** in the SNTC portal but cannot because of the following error message as per attached print screen. *** Text in the above post has been masked to preserve data privacy. Please provide personally identifiable infor...
Hello Everyone, Recently i have downloaded a software vulnerability report from my SNTC portal. It looks like our devices are effected with several severity level bugs, Could someone help on how to resolve those, instead of looking in to each and e...
I received CRB Admin access to our customer's new Portal and have some privileges under Admin/Manage Users tab but not all radial button options are available for the customer to grant additional privileges. CSPC was deploy and entitled already. I...
I am trying to generate the consolidated report using the Cisco supplied Smart Service Upload and Reporting macro. I can load the macro spreadsheet ok (Macros are enabled in Excel). The Inventory report import works OK, however, when doing the Produc...
Hi Cisco Team, Our old DA left company. Please remove him (J** Farn**) and reassign myself as a new DA. Thank you. J** L** 63** ** Text has been masked to preserve data privacy. Please provide personally identifiable information via private ...
I am a MSSP trying to make sure I am in the system as a registered partner so I can become a Meraki partner however when I login to the system I get the following error message. Business Process & Rules Management Systems – PegaRULES Error: U0006: ...
Hi all ! After replacing 3 failed equipments the portal now shows new and old equipments after several uploads from the collector. I checked the collector and only the new equipments are showed as managed. I will appreciate some help !!
We have a customer with have a Cisco ASA 5525 and ASA 5515 but the collector can't reach what I need to do?
I have recently associated another user with the portal and have assigned appropriate roles. When the user tried to access the portal it asks him to register for access. Once the link is clicked, the system says "It seems you have access, redirecting...
Hi Team, My customer cannot Assign our account in there Cisco Services Access Management, we found correct user from Cisco ID base, but check box to associate CBR roles ware disable.
